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		<h1>Final Quiz</h1>
		
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		<p> This quiz covers everything you have learned in the course. Each question only has one correct answer.<br>  
		To pass this quiz you must answer 75% of the questions correctly.</p>
	
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			<label>1.) If you cannot successfully help a caller fix their problem you should:</label><br/></br>
			<input type="radio" name="question0" value="0">Close the Ticket</input><br/>
			<input type="radio" name="question0" value="1">Escalate the Ticket</input><br/>
			<input type="radio" name="question0" value="2">Re-Open the Ticket</input>
			
			<hr/>
			
			<label>2.) Who can add items to the Knowledge Base?</label><br/></br>
			<input type="radio" name="question1" value="0">Only Help Desk supervisors</input><br/>
			<input type="radio" name="question1" value="1">Help Desk Employees</input><br/>
			<input type="radio" name="question1" value="2">Callers</input>
		
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			<label>3.) Which of the following is an example of BAD customer service?</label><br/><br/>
			<input type="radio" name="question2" value="0">Speaking Clearly</input><br/>
			<input type="radio" name="question2" value="1">Using the client's name whenever possible</input><br/>
			<input type="radio" name="question2" value="2">Hanging up on the caller</input>

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			<label>4.) You must click the Submit button before closing the ticket.</label><br/><br/>
			<input type="radio" name="question3" value="0">True</input><br/>
			<input type="radio" name="question3" value="1">False</input><br/>
		
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			<label>5) You do not have to escalate a Ticket for a technician to take over?</label><br/><br/>
			<input type="radio" name="question4" value="0">True</input><br/>
			<input type="radio" name="question4" value="1">False</input><br/>
			
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			<label>6) When editing a Re-Opened Ticket you will follow the same steps to search the Knowledge Base.</label><br/><br/>
			<input type="radio" name="question5" value="0">True</input><br/>
			<input type="radio" name="question5" value="1">False</input><br/>
			
		
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			<label>7) What is the first step to Re-Open a Ticket?</label><br/><br/>
			<input type="radio" name="question6" value="0">Press Submit</input><br/>
			<input type="radio" name="question6" value="1">Search for the Clients name</input><br/>
			<input type="radio" name="question6" value="2">Click Re-Open a Ticket button</input>

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			<label>8) Which of the following is a benefit of the ITL Knowledge Base?</label><br/><br/>
			<input type="radio" name="question7" value="0">You have to search for solutions in multiple places</input><br/>
			<input type="radio" name="question7" value="1">Knowledge is not lost when employees leave</input><br/>
			<input type="radio" name="question7" value="2">It takes longer to find a solution</input>
	
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